HealthStream deleted my negative review - Customer Service HealthStream Employee Review

1.0
Aug 24, 2025
Recommend
CEO approval
Business Outlook

Pros

-Working from home was a plus

Cons

-Leadership was out of touch -Benefits, especially the 401k and PTO were cheap -Opportunities to advance were slim to none

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HealthStream Response
9mo
Thank you for your feedback. We’re glad to hear you appreciated the flexibility of working from home. With our hybrid work policy, we aim to support a balance between productivity, job satisfaction, and team connection. We understand your concerns regarding leadership communication, benefits, and advancement. Our leaders strive to be communicative and supportive while delivering meaningful outcomes to our teams and the customers we serve. We also regularly evaluate our benefits and compensation to remain competitive and meet employee needs. HealthStream leadership continues to look for ways to support team member growth, and we are working to improve how we communicate and develop advancement opportunities across the organization. If you’d like to share more about your experience, we encourage you to reach out to HR@healthstream.com.

Explore other reviews about HealthStream

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Fantastic company culture with a strong emphasis on cross-functional collaboration. Leadership is highly supportive, making it an ideal place to learn, develop new skills, and advance your career. The work-life balance is truly excellent, and there is a clear path for internal growth.

Cons

Base salary could be improved.

1.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

My team and the connections I've made, their support and strong team effort.

Cons

Had 3 managers in first year. Lack of communication and leadership. Pay is substantially lower than competition. No Work/Life balance - all work! HR was ineffective, and slow to respond to issues and questions. Management only sees dollar signs and are quick to make judgements regarding employee's work, have unreal expectations, show no compassion, and put people in boxes... giving no feeling of belonging. The workforce development platform is outdated and there is a lack of connection with sales and product teams to discuss what client's urgently need. HSTM cannot keep up.

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