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Heartland Customer Solutions

Is this your company?

Good start, bad finish. - Laptop Technician Heartland Customer Solutions Employee Review

1.0
Feb 17, 2020
Recommend
CEO approval
Business Outlook

Pros

If you need experience to get to other jobs, this is a good start.

Cons

Tier system puts you on the bottom rung of the ladder with little to no promise of being escalated. You get life insurance after 90 days and medical if you want, but dental and eye care is reserved for Tier 2. Most of the fun events are reserved for the higher ups (Tier 1s and maybe some tier 2s), the high turnover rate is because the higher ups don't seem to care, and the pay is horrible. For a good 5 months, I was training someone that was making more than me. Instead of giving pay raises to people who work hard, they'd rather hire new people instead.

Explore other reviews about Heartland Customer Solutions

5.0
Apr 20, 2021
Recommend
CEO approval
Business Outlook

Pros

Awesome Place to Work, Great people, Great Culture

Cons

80's music but we can now use our own cell phones

5.0
Sep 26, 2018
Recommend
CEO approval
Business Outlook

Pros

HCS is a relatively small company compared to other places I have worked. At first this was a little odd, coming from a Corporation with literally tens of thousands of employees. As a smaller company, it is easier to be recognized when performing above expectation. From a culture standpoint, it is obvious they try to keep the small company feel with Picnics, Ice Cream Socials, Cupcake Socials, and employee luncheons. As far as the work is concerned, it can be challenging, but rewarding. As with just about any other company, you are going to get out of it whatever you are willing to put into it. It seems there has a been a lot of growth in the last several months and it sounds like there is quite a bit more to come.

Cons

Some folks don't care for the "old fashioned" philosophies regarding cleaning the building as a team instead of hiring a janitorial crew, but when you see the results, it's tough to argue. Other than that, the "rules" and "policies" seem to make sense based on the work being performed.

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