employer cover photo
employer logo
employer logo

Helping Hands Family

Engaged Employer

Good starting ground, but no growth. - RBT/ABA Therapist Helping Hands Family Employee Review

2.0
Dec 6, 2024
Recommend
CEO approval
Business Outlook

Pros

Staff is supportive (NOT the BCBAs) there is always an RBT who is willing to assist and help. They pay for your certification. It's a good starting point. The environment is often fun.

Cons

The pay doesn't equal to everything you do. Even with their "rise program" you still do not make more than 20.00 an hour as the highest level, while other clinics are starting people off at 20.00 plus (a few of THEIR clinics start people at a higher rate as well, which is incredibly unfair to people who have been at other locations for 2+ years). After you hit your highest level, there's no room for increase anymore but yearly. The bcbas are barely in the clinic. They barely pay attention when they are and the programs are never kept up with. Some programs are in the intervention phase for MONTHS when clients are scoring 100% on that skill. Programs are no longer her updated. The same targets remain for months even though they are beyond mastered. LBS' are doing the majority of the supervision and aren't familiar with the clients like the bcbas are. There's little to no support when new clients start now. The HR department is an utter joke and oversteps boundaries. The ceo does not take care of the staff as he claims to. The mental health days you have to plan In advance and lose pay for are a joke. There are ZERO health protocols in place, that are actually followed, when a child is sick. 100 degree temps are accepted to keep in clinic because it's not above 100. Then staff gets sick and we are forced to take pto, making it very hard to build it up. There are rarely breaks offered because sessions are back to back. There is no scheduled time to do session notes, and you often have a client that mouths or engages in behaviors. You're told to do then at the last 15 minutes of your session but it's generally not safe to not be watching and engaging with your client so you're stuck doing them at home. You can bill for them, but who wants to bring work home for the level of pay they give you. In my opinion, they really need to stop saying "take care of the clients, take care of the staff, and the rest will take care of itself" because they stopped caring about both and just the $$$$$

Explore other reviews about Helping Hands Family

5.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

*Supportive and Invested fellow team of Supervisors/BCBAs *Individualized programming across clinic/home/school

Cons

*Barriers with insurance/payor requirements *RBT turnover/call outs/scheduling

1.0
Apr 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong collaboration and a supportive team environment, as RBTs have frequent opportunities to work together, share ideas, and problem solve. There are also opportunities to participate in clinic activities, such as decorating for different seasons, creating craft activities, and making DTT materials, which can make the work environment more engaging and creative. Offers somewhat consistent and predictable hours.

Cons

Noticeable high school-like, cliquey atmosphere, which can make the work environment feel exclusionary and uncomfortable at times. The company has also shifted toward a more corporate focus, where leadership decisions often do not prioritize the well-being of RBTs, BCBAs, or clients. This is reflected in practices that may feel unethical, such as keeping the clinic open during unsafe conditions in order to maintain productivity. There are also operational concerns, including reduced administrative time due to notes being replaced by AI, which can impact the quality of documentation and clinical reflection. Staff are often scheduled for back-to-back sessions without adequate breaks, and there have been instances where RBTs are not provided with a lunch break. Additionally, turnover is extremely high, leading to a lack of continuity of care, as clients frequently have to adjust to new therapists. The work culture can also feel tense, with a catty or unsupportive tone from upper management, and HR is often unresponsive when concerns are raised.

See reviews by: Helpful|Rating|Date|All