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Helping Hands Family

Engaged Employer

Do not get involved with this company. - RBT Helping Hands Family Employee Review

2.0
Jan 14, 2025
Recommend
CEO approval
Business Outlook

Pros

There is a beautiful mission that is being worked towards here. A lot of the BCBAs are knowledgeable and kind. The clients will be what get you through your day.

Cons

I can’t list all of them in one message. This is a money-hungry corporate business, and it’s really sad to see how they treat their employees and clients. In a field where clients should take priority, they don’t. Stakeholders don’t receive communication and neither do staff. If you have conflicts, the HR system is based on “he said, she said,” with no evidence. It’s complicated for most employees. It takes a little bad blood and someone can get you terminated by simply stating a lie. I’ve had a handful of coworkers who have been terminated for things they never did. That is partly why I chose to leave this company. You will not get paid enough. Competing locations nearby will pay you $25+ as a STARTING rate. This place pays $18/hr, but expects over 40 hours of work a week. They don’t let you log the overtime hours if they exceed 20% of your client facing hours. As a result, I had to write session notes and do anything other than sessions in unpaid time. The environment is really toxic. The majority of employees experience being victims of bullying. My coworker was recently admitted into a psychiatric hospital due to the trauma from this work place, and it has been really sad to see what one company can do to a lovely person. If you don’t have friends, you don’t get invited to work events or you are not offered shared lunches and things like this. The employees make group chats to make fun of other staff members behind their backs. People leave “losers” nasty notes. People will go as far as taking your data sheets mid session and hiding them in the clinic to mess with your flow. It’s really tough. I think the biggest problem here is that ethical violations get swept under the rug. I’ve seen a lot of things go: pushing kids, forcing kids to do things, not changing pull-ups/diapers, vaping in front of clients, marijuana products in the clinic… When these things are reported, there’s usually just a company wide email that says “don’t do _, it is unacceptable.” But there’s no action taken when these things are reported, so they continue on and on.

Explore other reviews about Helping Hands Family

5.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

*Supportive and Invested fellow team of Supervisors/BCBAs *Individualized programming across clinic/home/school

Cons

*Barriers with insurance/payor requirements *RBT turnover/call outs/scheduling

1.0
Apr 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong collaboration and a supportive team environment, as RBTs have frequent opportunities to work together, share ideas, and problem solve. There are also opportunities to participate in clinic activities, such as decorating for different seasons, creating craft activities, and making DTT materials, which can make the work environment more engaging and creative. Offers somewhat consistent and predictable hours.

Cons

Noticeable high school-like, cliquey atmosphere, which can make the work environment feel exclusionary and uncomfortable at times. The company has also shifted toward a more corporate focus, where leadership decisions often do not prioritize the well-being of RBTs, BCBAs, or clients. This is reflected in practices that may feel unethical, such as keeping the clinic open during unsafe conditions in order to maintain productivity. There are also operational concerns, including reduced administrative time due to notes being replaced by AI, which can impact the quality of documentation and clinical reflection. Staff are often scheduled for back-to-back sessions without adequate breaks, and there have been instances where RBTs are not provided with a lunch break. Additionally, turnover is extremely high, leading to a lack of continuity of care, as clients frequently have to adjust to new therapists. The work culture can also feel tense, with a catty or unsupportive tone from upper management, and HR is often unresponsive when concerns are raised.

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