Good company for those that need a 9-5 corporate job - Telesales Specialist Humana Employee Review

3.0
Jul 31, 2014
Recommend
CEO approval
Business Outlook

Pros

Good culture, well established within the national marketplace, so always opportunities to go elsewhere or change positions if qualified

Cons

Typical corporate business modal. Performance doesn't negate income nor increased benefits within your role. You will be utilized in whatever way that location needs you, to make the numbers. Example: Myself and a few others, had years of experience in the overall insurance marketplace, yet our salaries were capped at the same level new hires without a license were given. Training classes that came around a year or two later, were offered nearly 10% or more in salary differential, and given much better campaigns. You can have a closing ratio in the top 3% nationwide, one of the best retentions spreads, and a conversion ratio in the top 0.5% and be placed on an outbound cold call campaign, making little to no commissions. Whereas a new hire that just passed their health exam, are placed in campaigns within inbound super hot campaigns, and earn an extra $1500-$4000 monthly in commissions.

Explore other reviews about Humana

5.0
May 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Awesome company with best industry standards

Cons

Nothing I could notice , very good company

3.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible shift schedule if you can maintain changing standards that have to be met to qualify; work at home remote and no phone calls for the screening RPhs

Cons

This applies to all 4 pharmacy sites in Arizona, Texas, Ohio, and Florida: standards change constantly for what is accepted rate for production and missing errors (from MD office, tech entry, etc). Everything is about rate, rate, rate, yet you get majorly dinged for quality. Which of course we all want 100% perfect Rxs and no errors, but the rate continues to climb as RPhs practically just click the mouse to move an rx, taking safety shortcuts which are risky, and playing fast and loose with professional judgment allowances. These were not as allowed prior to Amazon, but once you have a company like that competing with you, patients expect everything in 24 hours and we're left to hang if we don't go faster and faster and stop worrying about what the MD actually wanted for example. You are penalized for questioning anything you think is wrong. Certain RPhs get picked to judge if your reasoning for clarifying is sound or not. Doctor leaves out directions frequency, just make it up, that's fine. No, that's prescribing and that's illegal. The Boards of Pharmacy and Medicine might want to look into this. I know one state did about 5 years ago due to an anonymous tip from a colleague.

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