Meh - Bilingual Customer Service Representative Humana Employee Review

Leadership. Team leads never available or they make you feel stupid for asking for assistance. Benefits could be better. It seemed anything that needed prior auths always got denied. It’s like you have to be on your deathbed for any major procedures or admissions to get approved. Not just as an employee but for members I have spoken to on the phone. Humana doesn’t follow their own missions and values. Also their systems were always lagging or down. Always. Made the job much harder especially when you go by metrics.