Rigid and veiled - Customer Service Representative Humana Employee Review

3.0
Jul 1, 2015
Recommend
CEO approval
Business Outlook

Pros

Pay was ok, Benefits and perks were pretty great. If you luck out and are assigned to a 'specialized' team (like pharma, ASO or home-office) you are instantly under a lot less stress as the call volume goes way down, you're either dealing with people who do the same thing you do or are dealing with people that have amazing benefits.

Cons

Their HR policies are insufferably rigid. They lose amazing talent all the time thanks to rigid attendance policies and no empathy. Employ/train someone for a couple weeks, they do something HR doesn't like and they aren't warned twice. Out the door and an awkward conversation piece for future interviews.

Explore other reviews about Humana

3.0
Jul 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The pay is well compared to what's out there and I've run into some middle managers that are really smart and know the work.

Cons

The company struggles to put the right talent at the decision-making table. That has led to the company moving fast but with no clear direction. Great potential if they'd focus on who knows the industry versus who appears to be producing outcomes.

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