Customer Service Rep - Customer Service Representative Humana Employee Review

2.0
Aug 11, 2015
Recommend
CEO approval
Business Outlook

Pros

The hours were wonderful. I worked from 8 to 4:30. I enjoyed both the customers and the people I worked with.

Cons

Humana expects the rep to handle far too many tasks. The management is poor at best. They need more guidance.

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3.0
Jul 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The pay is well compared to what's out there and I've run into some middle managers that are really smart and know the work.

Cons

The company struggles to put the right talent at the decision-making table. That has led to the company moving fast but with no clear direction. Great potential if they'd focus on who knows the industry versus who appears to be producing outcomes.

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