A great place to work - Customer Service Representative Humana Employee Review

4.0
Mar 14, 2024
Recommend
CEO approval
Business Outlook

Pros

Humana has a lot of great benefits they offer to their employees as well as a safe environment to be heard. They are invested in their employees just as much as their members

Cons

Call center environment, Lack of work life balance, more time for in depth trainings.

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3.0
Jul 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The pay is well compared to what's out there and I've run into some middle managers that are really smart and know the work.

Cons

The company struggles to put the right talent at the decision-making table. That has led to the company moving fast but with no clear direction. Great potential if they'd focus on who knows the industry versus who appears to be producing outcomes.

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