Not bad - Customer Service Representative Humana Employee Review

3.0
Mar 27, 2024
Recommend
CEO approval
Business Outlook

Pros

Environment is positive for the most part. They did offer food insurance until they dropped the commercial insurance and sold us off to BCBS.

Cons

Some managers are bad micromanagers of metrics.

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3.0
Jul 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The pay is well compared to what's out there and I've run into some middle managers that are really smart and know the work.

Cons

The company struggles to put the right talent at the decision-making table. That has led to the company moving fast but with no clear direction. Great potential if they'd focus on who knows the industry versus who appears to be producing outcomes.

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