Ok if you're young - Customer Service Representative (CSR) IRS Employee Review

3.0
Aug 3, 2024
Recommend
CEO approval
Business Outlook

Pros

You get a cost of living pay increase every January and a raise every year if you are successful at your job. There is lots of opportunity for advancement if you're young and have time to work your way up the ladder.

Cons

Advancement is hard as there are tenure requirements for every role. It doesn't matter if your experience and skills are a perfect match, you can't be considered for a position unless you've put in the required amount of time

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5.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

-Excellent training -Hybrid work flexibility -Great Benefits (Student loan credits)

Cons

-Keeping your job dependent on current administration -Constant IT/onboarding issues -Quality of life largely dependent on manager

3.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

-Got me started in my career as an auditor -thorough tax law training -many senior auditors helping you learn the profession

Cons

-communication from management is not always transparent -when you are at the bottom of the ladder, you get verbal abuse from not only POA and taxpayers (understandable, given this is the IRS), but also management/OJI's. They want to look good to their bosses and will throw you under the bus if they have to in order to save themselves. Even if they gave you instructions that got you in trouble. They SHOULD be supporting you in your function as an auditor, but they'll do whatever is easiest for themselves ultimately. -on job training can be disorganized -bureaucratic culture -like many other companies, a lot of things you're expected to learn by yourself. Such as how to avoid POA delays.

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