Great training but mixed support from team leaders - Customer Service Representative (CSR) InteLogix Employee Review

2.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Thorough training for 4 weeks and 4 weeks of actual on-the-phone training with assistance from co-workers

Cons

Depending on your TL, it could be helpful or not.

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InteLogix Response
1mo
Thank you for sharing this feedback and for your commitment during your first year at InteLogix. We're glad to hear that your training experience, in both environments, was a positive one. At InteLogix, we are invested in building a thorough onboarding process and it's great to know that came through for you. We also hear your concern about the consistency of support from team leaders. Providing reliable, effective leadership across all teams is important to us, and feedback like yours helps us identify where gaps may exist. We encourage you to reach out to our HR team at HR@intelogix.com to learn more about your specific experience. Your perspective plays a direct role in helping us improve our workplace and the overall employee experience.

Explore other reviews about InteLogix

5.0
Jun 17, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Hours are pretty decent. Calls aren’t that hard

Cons

Hitting metrics when you have multiple long calls

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InteLogix Response
1d
Thank you for this review and for your continued work at InteLogix. We're glad to hear that the hours and call volume have worked well for you. We also hear your feedback about the challenge of hitting metrics on longer calls, and it's something we consider as we evaluate how performance standards apply across different call types. Your feedback helps us keep refining that process.
4.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Benefits Day Schedule Great Colleagues

Cons

Little Flexibility with scheduling Can be stressful meeting metric's

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InteLogix Response
1d
Thank you for taking the time to share your experience. We're glad to hear that our benefits and team culture are a positive aspect of your experience working at InteLogix. We also hear your feedback about scheduling and the pressure that can come with meeting metrics. Balancing consistent performance standards with the flexibility our team members need is something we continue to work on, and feedback like yours helps us find that balance. Your input plays a real role in shaping a better experience for our team.
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