Fun with nice coworkers - Customer Service Representative (CSR) Ken's Foods Employee Review

4.0
Jan 17, 2023
Recommend
CEO approval
Business Outlook

Pros

Everyone is very nice/friendly/accepting The job is fun if you are CSR Company has fun little events Paid holidays/observes holiday on a weekday if it falls on a weekend

Cons

Starting pay is lower than $20/hr if you are CSR Production/kitchen is treated differently, but with higher pay/no front parking lot access during days/no access to entire building such as administration area as if they were criminals Sitting or standing for long periods Some days you are so busy your head is spinning and other days it's so slow you're bored out of your mind Administration always deals with upset clients because production cannot make/output what sales promises Production has very poor management HR is pretty much useless There is a manager (still employed) in production who uses/used slurs and does/did not get fired even though reported over a dozen times At will employment Mandatory saturday and overtime if kitchen/production - you will lose out on a raise or get written up and/or lose your job if you do not work overtime/saturday

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Ken's Foods Response
2y
Hi, thank you for your feedback. Ken's does thorough investigations of any reported wrong doing of any of our employees, manager, executives. Based on the outcome of that investigation appropriate actions are taken. It is important that employees bring any issues forward. Unfortunately, Management and HR and not always immediately aware of issues. Parking can be an issue in our Marlborough facility especially during typical business hours. As our Corporate Headquarters and a full manufacturing facility, it can be extremely busy. The weekday solution is: people that work in the front part of the building and visitors park in the front lot, and the people that work in the back part of the building park in the back lot.

Explore other reviews about Ken's Foods

5.0
Oct 7, 2025
Recommend
CEO approval
Business Outlook

Pros

Paid time off and Company Values

Cons

Hiring process is slow and various steps needed

2.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

The co-workers are good people.

Cons

management and pay are terrible, they keep the warehouse too hot, its a fight to get the tools needed to do the job.

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