Managerment is incompetent and unprofressional - Banquet Server/Server Keswick Hall Employee Review

1.0
Jul 27, 2024
Recommend
CEO approval
Business Outlook

Pros

Good pay, fun coworkers, and beautiful property.

Cons

Management decides your schedule based on whether they like you that week. Management lets their favorite employees determine decisions, schedules, and policies. Management will avoid confrontation, avoid conversation, and avoid making decisions for themselves. They are spiteful and can act like high school students determining who is popular and who is not. They will "click" up with their favorite employees. One manager will go from building to building and make inappropriate complaints and threats about other staff members (in front of their peers) to chefs and other managers.

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Keswick Hall Response
1y
Thank you for the feedback, which we take very seriously. I encourage you to talk to HR further about your concerns so they can address your specific concerns. We would love the opportunity to help turn things around for you.

Explore other reviews about Keswick Hall

5.0
Nov 5, 2025
Recommend
CEO approval
Business Outlook

Pros

I strongly agree to almost all questions on this survey and I answered truthfully. I truly love working here. I have worked in multiple locations across the US and this is by far my favorite! They really focus on our culture and employee appreciation. They even do two employee parties a year with some really great prizes, food and activities. Management is mostly very supportive and want to pass on their knowledge so we can grow professionally. Of course, not matter where you work that is a bad egg in management because of your work style vs theirs. It would never make me want to leave though. I learn something new everyday and I highly recommend you apply!

Cons

I wish we were a bigger metro area so we had more employees want to work here. The commute is worth the wait though! We have a good amount of team members driving from Richmond! Tough communication between departments sometimes. It is getting better, slowly.

4.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

good experience, 5 star hotel

Cons

none that i can think of

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