Pros
Some pros are: There are people in Management that speak up and truly show that they care for the well being of their employees. Management does their best to update employees with announcements or upcoming changes in a quarterly meeting. Since Covance is under the bigger umbrella of LabCorp there are always opportunities to check out if one is looking for growth a change. The number of PTO hours one starts out with is more than most other companies offer to new employees. Employees have many resources available to them to help navigate personal items such as enrolling in benefits, questions about pay, wanting to join a committee etc. If the opportunity comes up, employees are able to work remotely.
Cons
Some cons are: Each program or team in the call center varies in size and in management style, so employees may or may not always see the same opportunities for growth on one team as they would on another. Starting pay is probably around average in the industry, not bad but not great. However, OT is typically available which is nice if you have the extra time to spare. Schedules and the attendance policy can be pretty rigid, but this is only a problem if you are unable to arrive on time to work and/or have issues following a schedule.