Pros
They take people who don't have any experience working in insurance and give them a chance to learn something new. You don't have to have a college degree to become a Supervisor. Great benefits package. Nice gym in the San Diego site. Generous PTO
Cons
You will be micromanaged. Low pay. The call center is divided by teams and some teams require more "work" than others. Which means, you can make the same pay as soandso even though he is taking 2 calls a day and doing nothing else while you're chasing down insurance companies, doctors offices, patients, taking 20+ calls a day by angry patients... basically stressed every minute of every hour. For people who are happy doing what they do everyday and who do not want to advance, you will find yourself doing things you dont want to do anyways because you have to make new goals for yourself every year and meet them if you want to get a better bonus or raise. You will be asked if you'd like to take on an assignment and if you object, they find a way to make you do it anyways BECAUSE THEY ALREADY TOLD THEIR OWN SUPERVISOR THEY WERE GOING TO GET YOU TO DO IT.