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LensCrafters

Part of Luxottica

Is this your company?

Lenscrafters hates optics - Lab Tech LensCrafters Employee Review

2.0
Aug 7, 2017
Recommend
CEO approval
Business Outlook

Pros

Tenured opticians and techs are good people Possibility to get licensed Possibility to learn lab operations

Cons

Do you like training a manager that gets paid more than you? Do you like to get talked down too by a GM & upper management? Do you like not having a lunch break? Do you want to work with people that don't understand lenses?, even though the company is called LENScrafters. Well this is the place for you!! Management arrives late, leaves early, and calls off whenever they feel like. Associates and opticians must have good attendance though. Be prepared for constant schedule changes.The company will cut hours on top of this, exacerbating the situation. The lab bends over backwards for retail, but retail doesn't have to help. Lab staff is responsible for the entire lab (a lot), plus has a retail keys, does payroll, store closing, deposits, alarm, safe, sales floor cleaning / maintenance, and so on. You will do your GMs job for little pay and no insurance. Only tenured employees from long ago and management have good benefits. Having a license doesn't guarantee that much at LC. Neither does good attendance or being a good worker. It doesn't matter how good you are here. Luxottica is the bottom of the barrel when it comes to retail. Their image is all smoke and mirrors. They are even worse than Walmart. You will get lied to during the interview, and it is sad seeing new happy employees start to wake up and realize that they got played big time. It sucked seeing people developing, but then leave because of the horrible management. Luxottica expects everything from you, but don't expect anything from Luxottica.

Explore other reviews about LensCrafters

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay and bonus opportunity

Cons

Customers with incorrect information and buying online

4.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay and benefits! Thankfully I work with a great team as well!

Cons

This is the ultimate rat race job, always chasing numbers and getting scrutinized for every little thing they track, including non sales things like how many inspections Opticians are doing no other Optician job I have had is so hyper focused on numbers and tracking everything. Also your total hours can get cut based on store performance on occasion. But if you can put up with that you can collect a great paycheck overall! Just know you are worth more than these "numbers" they have you chase, and create a life outside of work that reflects your true personal value and non-monetary values.

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