employer cover photo
employer logo
employer logo

LensCrafters

Part of Luxottica

Is this your company?

North American Chain Taking a Disappointing Direction - Lab Technician LensCrafters Employee Review

2.0
Mar 5, 2013
Recommend
CEO approval
Business Outlook

Pros

Company stock is at a 5 year high - good for those already invested. Building good working relationships with people in a team environment Very affordable eye exams for employees through EyeMed. 401K Free pair of eye-glasses per calendar year. 6 Friends & Family Coupons once per year Leader in Fashion eye wear frame selection - you will not find the Genuine brand at any other competitor. Innovative materials made available for Lens selection. Potential exists to make this a decent introductory company, for a first time sales person - late teen to adult; to build confidence and experience in a retail environment.

Cons

2012: Lack of proper support & proactive training for new General, Sales & Lab managers; for internal hires and especially for external hire. Lack of support and adequate in-store training hours. Lack of hours to support Sales Associates & Lab personnel. Understaffed during key sales events and seasons. Lack of support to maintain operation & maintenance of existing equipment. Lack of budget to keep existing machines stocked with suitable parts. Inundated with paperwork from outmoded systems & operational procedures. 2013: Current issues of 2012 in addendum to the company's decision to pocket all employee commissions when a store does not meet weekly goal. I have medical and dental benefits but I cannot afford to use them due to lack of work hours and the removal of our commissions.

Explore other reviews about LensCrafters

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay and bonus opportunity

Cons

Customers with incorrect information and buying online

4.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay and benefits! Thankfully I work with a great team as well!

Cons

This is the ultimate rat race job, always chasing numbers and getting scrutinized for every little thing they track, including non sales things like how many inspections Opticians are doing no other Optician job I have had is so hyper focused on numbers and tracking everything. Also your total hours can get cut based on store performance on occasion. But if you can put up with that you can collect a great paycheck overall! Just know you are worth more than these "numbers" they have you chase, and create a life outside of work that reflects your true personal value and non-monetary values.

See reviews by: Helpful|Rating|Date|All