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LensCrafters

Part of Luxottica

Is this your company?

Definitely Not a Positive Workplace Experience - Licensed Optician LensCrafters Employee Review

2.0
Apr 15, 2013
Recommend
CEO approval
Business Outlook

Pros

Work Schedule Flexibility. Ability To Learn On The Job.

Cons

Totally focused on sales and not on customer service. You're only as valuable as last weeks sales numbers. Poor management and poor follow through by management. Again, all they are interested in is sales numbers and statistics. Low employee morale. I overheard our General Manager (GM) discussing on a conference call with either Regional Management or Corporate discussing how our fellow employees complaining about not be schedule enough hours and he said, "If they want more hours they are going to have to sell more." Does that tell you anything? I would never consider a meaningful career with Lenscrafters (Luxottica). They don't pay very well in comparison to other optical retail companies. They also hire non-Licensed Opticians as management. They also spend a great deal of money on floor displays while not compensating employees.

Explore other reviews about LensCrafters

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay and bonus opportunity

Cons

Customers with incorrect information and buying online

4.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay and benefits! Thankfully I work with a great team as well!

Cons

This is the ultimate rat race job, always chasing numbers and getting scrutinized for every little thing they track, including non sales things like how many inspections Opticians are doing no other Optician job I have had is so hyper focused on numbers and tracking everything. Also your total hours can get cut based on store performance on occasion. But if you can put up with that you can collect a great paycheck overall! Just know you are worth more than these "numbers" they have you chase, and create a life outside of work that reflects your true personal value and non-monetary values.

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