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LensCrafters

Part of Luxottica

Is this your company?

Horrible company - Sales Associate LensCrafters Employee Review

1.0
Jul 12, 2023
Recommend
CEO approval
Business Outlook

Pros

The workers you work with will absolutely be the only people that understand you and how terribly the company treats their workers.

Cons

- They cut hours CONSTANTLY even knowing how little staffed some locations are (due to the HIGH turnover rate). - NPS never matches up since most customers base it off their general service from the whole store. - You could be a perfect candidate for growth in the company and train months for it and they will take it away from you the second your NPS is down. - Always adding new ways to do things and most of the time it's not even helpful. - They are INSANELY cheap, you have to put your life in danger to deliver cash to a bank, and they never have an IT person come to the store to fix any technology issues (you are expected to be IT and a mover), lastly they expect your store to get robbed every day and you have to suffer counting the frames in RFID. - The POS system Ciao! is super old and terribly made, as a UX/UI designer who studied it for years, there are so many design issues that it drove me crazy. Overall I will NEVER recommend this company to anyone retail wise, stick with corporate, it seems to be better from what I was told,

Explore other reviews about LensCrafters

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay and bonus opportunity

Cons

Customers with incorrect information and buying online

4.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay and benefits! Thankfully I work with a great team as well!

Cons

This is the ultimate rat race job, always chasing numbers and getting scrutinized for every little thing they track, including non sales things like how many inspections Opticians are doing no other Optician job I have had is so hyper focused on numbers and tracking everything. Also your total hours can get cut based on store performance on occasion. But if you can put up with that you can collect a great paycheck overall! Just know you are worth more than these "numbers" they have you chase, and create a life outside of work that reflects your true personal value and non-monetary values.

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