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LensCrafters

Part of Luxottica

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I Want to Bang my Head on a Wall - Sales Associate LensCrafters Employee Review

1.0
Aug 7, 2024
Recommend
CEO approval
Business Outlook

Pros

> Unpaid time off > Flexible

Cons

> There are "policies in place", but when I try to enforce/follow a policy, another manager "helps out" and turns a blind eye and overrides it. So what are the point of policies? Why are we picking and choosing when to follow them? > Toxic environment > Lots of workplace drama. Management doesn't seem to care and doesn't try to find solutions for any of it. > Very short staffed > Workload is way too much (other companies have different departments that do certain things that way everything runs smoothly. Here you are responsible for EVERYTHING! Especially if you are cross trained! You have to pick up calls, sell glasses, book appointments, check insurances, inspect glasses, do adjustments, pre-screen patients, deal with contacts, and so much more!) > They care about numbers more than employees > There is so much paper work that the company expects you to fill out > Work holidays > Favoritism > Processing things through HR takes ages. It takes way longer than it needs to and it's ridiculous > There is no work-life balance. You don't get a set schedule. One day you could work mornings, the next you could work the closing shift, then the next you could be mid shift. It is not consistent. > Higher ups have too high of expectations. They don't face reality. It's just too much. > There is so so so so much more that I cannot think of... but imo, AVOID THIS COMPANY.

Explore other reviews about LensCrafters

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay and bonus opportunity

Cons

Customers with incorrect information and buying online

4.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay and benefits! Thankfully I work with a great team as well!

Cons

This is the ultimate rat race job, always chasing numbers and getting scrutinized for every little thing they track, including non sales things like how many inspections Opticians are doing no other Optician job I have had is so hyper focused on numbers and tracking everything. Also your total hours can get cut based on store performance on occasion. But if you can put up with that you can collect a great paycheck overall! Just know you are worth more than these "numbers" they have you chase, and create a life outside of work that reflects your true personal value and non-monetary values.

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