Good luck getting a review or raise here - Program Manager Liaison Creative + Marketing Employee Review

Thank you for sharing your experience with us. It is good to get this feedback so we can try to address these things with our client. We know it can be difficult when you don't get the feedback you seek. Unfortunately, we are often at the mercy of our clients for this information. Sometimes when we request feedback, we simply don't receive it. We tell these employees that the client must be happy or we would hear about it and we give feedback from the Liaison perspective about performance and attitude. As for the majority of our accounts, I conduct annual performance reviews with our employees. I assure you that feedback is provided from peers, clients and our onsite managers to these employees. When possible we discuss budget and rate increases. I believe I know which client you supported and we will continue to try to get feedback from them and explain the importance of people understanding if their work is meeting expectations or if there is an opportunity for improvement. I'm sorry we couldn't get you what you needed in this area and am glad that your experience other that that has been a good one. Please reach out anytime if there is something we can do to help you and thanks for your hard work!