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      Lifetouch

      Part of Shutterfly

      Engaged Employer

      Lifetouch reviews

      It was great until it wasn't. - Area Manager Lifetouch Employee Review

      2.0
      Jul 15, 2026
      Area manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Strong since of community at local level, and support from Directors and regional managers however all that support is no longer employed.

      Cons

      Revolving CEO lead to new strategic focus every 3 years. Round after round of layoffs, mergers, restructures. I went through no less than 6 during my 5 years as a senior manager. Lost local control, and ability to build relationships with accounts. Closed offices based on lease agreements rather than area performance. I would be very careful to ask questions about culture, and tenure of staff, ask how many offices were closed or restructures have happened since Shutterfly, and then Apollo Global Capital. Apollo Global Management usually holds onto assets for 3-5 years, we are past that mark so I would be expecting that they will be breaking up Shutterfly in the near future if it is no longer profitable.

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      5.0
      Jul 16, 2025
      School photographer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy and quick, great atmosphere

      Cons

      Early mornings, waking up and driving by 5am

      1.0
      Jun 25, 2026
      Sales account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great Sales Team. Remote based position.

      Cons

      -Losing out to competitors has become acceptable or business as usual. -Management has become out of touch with what is going on in the field. -Outdated Photography equipment. -There is constant turnover with photographers. Difficult to keep good people when they are not paid well & have no structure. -Company is very reactionary. Making cuts seems to always be their answer to solve low profits.

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      Lifetouch Response
      1w
      We appreciate you taking the time to share your experience and feedback. We're glad to hear you enjoyed working with the sales team and valued the flexibility of a remote-based role. We also appreciate your candid comments regarding leadership communication, operational challenges, equipment, employee retention, and the recent workforce reduction. We understand that organizational changes can have a significant impact on employees, and we recognize the importance of handling these situations with professionalism, transparency, and compassion. Feedback like yours is valuable as we continue evaluating how we support our teams, invest in our people, and adapt to the evolving needs of our customers and employees. We are committed to fostering an environment where employees feel informed, respected, and heard. Thank you for your contributions during your time with Lifetouch. We wish you the very best in your future endeavors.
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