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Loya Insuance Group

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Prospective Employee BEWARE - Customer Service Representative Loya Insuance Group Employee Review

1.0
Aug 10, 2016
Recommend
CEO approval
Business Outlook

Pros

*Training *Some great co-workers *Office opens at 9am *You get a Sunday off *You get to meet some great customers

Cons

*Every "CSR" they hire must sign a legal document and make you do direct deposit because they do not print checks out anymore, well here is the reason why, this is done so they can SHORT PAY you if you make a mistake by selling a customer a policy that should've cost the customer much more in the first place. This can happen with "the discounts or customer's personal relationship status." Rather than the CSR informing the customer the policy went up because they did not qualify for one or more of the discounts. FL will short pay your pay check the difference in order to make up money lost, because you must have applied a discount or wrong relationship status for the customer when you sold them the policy. They will short pay you the difference from the cost of that incorrect init quote you gave for as long as that customer keeps the policy (6 or 12 month policy) active. *NO OVERTIME & NO COMMISSION FOR POLICY'S YOU'VE SOLD. *No bonuses or incentives. *Your schedule fluctuates it's never a steady schedule. * No milage reimbursement, when they send you to make a late night DAILY deposit as soon as you finish cleaning the office and lock it up for the day, also no milage reimbursement if they send you to another location to clover a no show at that other location. * You're constantly being monitored by live video cameras and microphones, not one camera but serval throughout the business. *Constant cold calling through the entire day unless you have a customer at your desk. *You also have to market the business with flyers or with other marketing ideas that would be beneficial towards the company but do not get paid for that.

Explore other reviews about Loya Insuance Group

5.0
Nov 13, 2025
Recommend
CEO approval
Business Outlook

Pros

Great flexibility and enjoyed customer service

Cons

If you don't enjoy customer service this job is not for you

1.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

- Gain experience in insurance defense and litigation. - Some coworkers genuinely care about doing quality work and supporting one another despite the work environment.

Cons

I worked as a Team Lead and had firsthand insight into how employees were managed. The biggest problem with this organization is upper management. Many of the leaders have remained in the same positions for 20+ years and have failed to evolve with today’s workplace expectations. New ideas are discouraged, feedback is not welcomed, and employees are expected to fall in line without question. If you don’t, your future with the company becomes uncertain. This is an organization where numbers matter more than people. Every decision is driven by reports, metrics, and production. Employees are constantly pressured to meet arbitrary goals, regardless of workload or circumstances. If management asks you to do something, it is expected to be completed immediately, and requests are often delivered with little professionalism or respect. The work-life balance is extremely poor. New employees receive no vacation time during their first six months of employment and no sick leave until completing one full year. Even then, employees receive only five days of vacation and five sick days. The rigid scheduling and lack of flexibility make it difficult to maintain any balance between work and personal life. Management leads through fear, micromanagement, and intimidation rather than trust, coaching, or respect. Employee morale is consistently low, turnover is high, and many talented employees leave because of the toxic culture. If you’ve read other reviews describing this workplace as “toxic,” my experience as a Team Lead confirms those descriptions. Before accepting a position, I encourage prospective employees to do their own research, including reviewing publicly available information regarding employment-related complaints and litigation involving the company. I wish I had done more research before accepting my position. I would not recommend working here unless significant changes are made to the leadership culture.

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