Is Loya Insuance Group a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Loya Insuance Group have rated their employer with 2.7 out of 5 stars in 122 Glassdoor reviews. This is a higher than average score with the overall rating of Loya Insuance Group employees being 2.6 out of 5 stars. Search open Customer Service (CSR) Jobs at Loya Insuance Group now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Loya Insuance Group .

Does Loya Insuance Group pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Loya Insuance Group with 2.5 out of 5 stars based on 122 anonymously submitted employee reviews. This is 4.1% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Loya Insuance Group.

How happy are Customer Service (CSR) professionals working at Loya Insuance Group?

33% of Customer Service (CSR) employees at Loya Insuance Group would recommend their employer to a friend. This rating has decreased by 18% in the past 12 months. Customer Service (CSR) professionals have also rated Loya Insuance Group with a 2.3 rating for work-life-balance, 3.1 rating for diversity and inclusion, 2.8 rating for culture and values and 2.7 rating for career opportunities.

What are the top reviewed jobs at Loya Insuance Group?

Customer Service Representative (77) , Customer Service Representative (CSR) (38) , Insurance Agent (25) , Claims Adjuster (20) , Office Manager (13) , Paralegal (11) , Manager (10) , Insurance Sales Agent (9) , Sales Associate (9) , Customer Service (CSR) (8) , Staff Attorney (8) , Sales Manager (6) , Sales Representative (6) , Litigation Paralegal (5) , Sales Agent (5)

What are the pros of working at Loya Insuance Group according to real employee reviews?

"Good pay and some teams we good" ((in 37 reviews)); "Great coworkers which can really save your life." ((in 15 reviews)); "friendly coworkers and decent benefits" ((in 8 reviews)); "Great people to work with; Attorneys and paralegal s work as a team" ((in 6 reviews)); "Flexible Schedule" ((in 5 reviews))

What are the cons of working at Loya Insuance Group according to real employee reviews?

"management is bad, they like to treat you like garbage" ((in 51 reviews)); "Regional managers were unprofessional" ((in 17 reviews)); "Upper management is AWFUL." ((in 17 reviews)); "Not a good work life balance and no raises most you can make is 14hr" ((in 10 reviews)); "Short staffed and no commission." ((in 10 reviews))

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Loya Insuance Group

Loya Insuance Group Customer Service (CSR) reviews

2.7

33% would recommend to a friend

(122 total reviews)

Fred Loya Jr

17% approve of CEO

30% positive business outlook

Ratings by category

3.1

Diversity & inclusion

2.8

Culture & values

2.7

Career opportunities

2.5

Compensation and benefits

2.3

Work/Life balance

2.3

Senior management

Customer Service (CSR) employees have rated Loya Insuance Group with 2.7 out of 5 stars, based on 122 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Loya Insuance Group is rated 25% below average by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Reviews by job title

122 reviews

1.0

Jan 8, 2026

Not for long term

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

they helped us spot for our license

Cons

managers weren’t the best moved to different locations all the time no commission but had a quota 6 days a week mandatory but wasn’t worth it because you couldn’t even work a full 40 hours

3.0

Jan 8, 2026

Great entry level position

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Gain great experience dealing with customers

Cons

6 day work week, they expect a lot for the pay

3.0

Jan 8, 2026

Stressful.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Not many besides paid holidays

Cons

Stressful environment Constant pressuring clients when they don’t want the service ZERO work life balance, you’ll feel like you live at the office more than home.

Viewing 1 - 3 of 122 Reviews

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Loya Insuance Group reviews FAQs

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Loya Insuance Group

Loya Insuance Group Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Not for long term

Great entry level position

Stressful.

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