Is Loya Insuance Group a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Loya Insuance Group have rated their employer with 2.5 out of 5 stars in 38 Glassdoor reviews. This is a lower than average score with the overall rating of Loya Insuance Group employees being 2.6 out of 5 stars. Search open Customer Service Representative CSR Jobs at Loya Insuance Group now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Loya Insuance Group .

Does Loya Insuance Group pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Loya Insuance Group with 2.0 out of 5 stars based on 38 anonymously submitted employee reviews. This is 18.2% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Loya Insuance Group.

What are the top reviewed jobs at Loya Insuance Group?

Customer Service Representative (77) , Customer Service Representative (CSR) (38) , Insurance Agent (25) , Claims Adjuster (20) , Office Manager (13) , Paralegal (11) , Manager (10) , Insurance Sales Agent (9) , Sales Associate (9) , Customer Service (CSR) (8) , Staff Attorney (8) , Sales Manager (6) , Sales Representative (6) , Litigation Paralegal (5) , Sales Agent (5)

What are the pros of working at Loya Insuance Group according to real employee reviews?

"Great coworkers which can really save your life." ((in 14 reviews)); "friendly coworkers and decent benefits" ((in 12 reviews)); "Great people to work with; Attorneys and paralegal s work as a team" ((in 6 reviews)); "I loved the staff I had and the customers were awesome!" ((in 4 reviews)); "Our environment was good" ((in 3 reviews))

What are the cons of working at Loya Insuance Group according to real employee reviews?

"management is bad, they like to treat you like garbage" ((in 51 reviews)); "The pay is low and they run off a spreadsheet that’s wrong so they don’t have to give raises" ((in 35 reviews)); "Upper management is AWFUL." ((in 17 reviews)); "Regional managers were unprofessional" ((in 16 reviews)); "Not a good work life balance and no raises most you can make is 14hr" ((in 9 reviews))

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Loya Insuance Group

Loya Insuance Group Customer Service Representative CSR reviews

2.5

27% would recommend to a friend

(38 total reviews)

Fred Loya Jr

15% approve of CEO

20% positive business outlook

Ratings by category

2.7

Diversity & inclusion

2.5

Work/Life balance

2.4

Culture & values

2.4

Career opportunities

2.1

Senior management

2.0

Compensation and benefits

Customer Service Representative (CSR) employees have rated Loya Insuance Group with 2.5 out of 5 stars, based on 38 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. Loya Insuance Group is rated 31% below average by Customer Service Representative (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

38 reviews

1.0

Jan 8, 2026

Not for long term

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

they helped us spot for our license

Cons

managers weren’t the best moved to different locations all the time no commission but had a quota 6 days a week mandatory but wasn’t worth it because you couldn’t even work a full 40 hours

3.0

Jan 8, 2026

Great entry level position

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Gain great experience dealing with customers

Cons

6 day work week, they expect a lot for the pay

3.0

Feb 2, 2025

Job Review

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

You get to have a short Saturday work day and Sundays off

Cons

Work hours can be a bit unpredictable

Viewing 1 - 3 of 38 Reviews

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Loya Insuance Group reviews FAQs

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Loya Insuance Group

Loya Insuance Group Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Not for long term

Great entry level position

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