very annoying and upsetting - Customer Service Representative Loya Insuance Group Employee Review

Great flexibility and enjoyed customer service

If you don't enjoy customer service this job is not for you

- Gain experience in insurance defense and litigation. - Some coworkers genuinely care about doing quality work and supporting one another despite the work environment.

I worked as a Team Lead and had firsthand insight into how employees were managed. The biggest problem with this organization is upper management. Many of the leaders have remained in the same positions for 20+ years and have failed to evolve with today’s workplace expectations. New ideas are discouraged, feedback is not welcomed, and employees are expected to fall in line without question. If you don’t, your future with the company becomes uncertain. This is an organization where numbers matter more than people. Every decision is driven by reports, metrics, and production. Employees are constantly pressured to meet arbitrary goals, regardless of workload or circumstances. If management asks you to do something, it is expected to be completed immediately, and requests are often delivered with little professionalism or respect. The work-life balance is extremely poor. New employees receive no vacation time during their first six months of employment and no sick leave until completing one full year. Even then, employees receive only five days of vacation and five sick days. The rigid scheduling and lack of flexibility make it difficult to maintain any balance between work and personal life. Management leads through fear, micromanagement, and intimidation rather than trust, coaching, or respect. Employee morale is consistently low, turnover is high, and many talented employees leave because of the toxic culture. If you’ve read other reviews describing this workplace as “toxic,” my experience as a Team Lead confirms those descriptions. Before accepting a position, I encourage prospective employees to do their own research, including reviewing publicly available information regarding employment-related complaints and litigation involving the company. I wish I had done more research before accepting my position. I would not recommend working here unless significant changes are made to the leadership culture.