Hated it - Call Center Agent MCI Employee Review

1.0
Jan 28, 2013
Recommend
CEO approval
Business Outlook

Pros

The hours were the only thing about the place that I liked. Monday - Friday 8:00am - 5:00 pm.

Cons

To start off, they get you into the interviewing and tell you that it is a fun relaxed environment, supervisors are great, you're going to make $10.50 per hour after training, plus if you make it through training you get a $500.00 bonus. They basically straight up lie to your face. Your base pay is $8.00 per hour, you get the extra $2.50 per hour if you are there 40 hours a week with absolutely no overtime. No leaving early for your kids, dying family member, nothing. They ask you to be there 10 minutes before your shift so they can go over daily tasks and such, but you absolutely cannot clock in until 8:00am. With that bonus, if you walk in 2 minutes late, were in the bathroom when they took roll, or anything like that you lost the bonus. The weeks of training doesn't even come close to things you will be asked/yelled at when you get on the phone. They are constantly quoting "At This Time" so they can change things whenever they feel like without giving you any warning. Don't even get me started on the environment. I turned a supervisor in multiple times for harassment, and all that was done was they told me that it wasn't harassment, that I brought it on myself by not following the rules, and it was all in good fun. All in all, not a good company to work for.

Explore other reviews about MCI

5.0
Jul 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You are master over your experience wherever you are. This job is proof of that. I've been employed over 5 years and my experience at MCI has exceeded every other job I've ever held in every way possible. Support from management, growth opportunities and accountability are in place to help you reach every goal you have set for your life within the realm of this industry and beyond.

Cons

If you're not open to change and flexibility this company is not for you.

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

The training I received at MCI has been outstanding and has prepared me exceptionally well for my role. The trainers are knowledgeable, patient, and genuinely invested in helping employees succeed. The training program provided a thorough understanding of company policies, systems, and customer service expectations while offering hands-on experience that built my confidence. I especially appreciate the supportive learning environment and the continuous guidance provided throughout the process. Thanks to MCI's comprehensive training, I feel well-equipped to deliver excellent customer service and contribute positively to the team from day one.

Cons

There are not any here.

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