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      MCI

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      MCI reviews

      Bad management - Customer Service Representative MCI Employee Review

      2.0
      May 17, 2021
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote positions, flexibility in schedules, work from home, available overtime

      Cons

      They pay less than minimum wage in CA (where I live), they can move you to other campaigns without asking, management isn't attentive nor responsive, they have bad organization no one knows what's happening, their trainings are awful and a waste of time, they have you start taking calls without being fully prepared. When you are on a call with a customer and you don't know the answer because they didn't train you properly they take forever to reply to your questions on a zoom chat and it's very likely the customer will hang up on you before you can get the info they need.

      Explore other reviews about MCI

      5.0
      Jul 1, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      You are master over your experience wherever you are. This job is proof of that. I've been employed over 5 years and my experience at MCI has exceeded every other job I've ever held in every way possible. Support from management, growth opportunities and accountability are in place to help you reach every goal you have set for your life within the realm of this industry and beyond.

      Cons

      If you're not open to change and flexibility this company is not for you.

      5.0
      Jun 18, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The training I received at MCI has been outstanding and has prepared me exceptionally well for my role. The trainers are knowledgeable, patient, and genuinely invested in helping employees succeed. The training program provided a thorough understanding of company policies, systems, and customer service expectations while offering hands-on experience that built my confidence. I especially appreciate the supportive learning environment and the continuous guidance provided throughout the process. Thanks to MCI's comprehensive training, I feel well-equipped to deliver excellent customer service and contribute positively to the team from day one.

      Cons

      There are not any here.

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