I wouldn't recommend to anyone. - Customer Service Representative MCI Employee Review

1.0
Jun 3, 2021
Recommend
CEO approval
Business Outlook

Pros

Stay away from this company.

Cons

I've been working here for almost a month and don't have a dime to show for it. Very unorganized in every way. Training is horrible because how can people focus on work when they don't know if they are being paid. Over 1,000 agents that I know of have yet to be paid. No type of HR to call and they haven't responded to any emails. They don't show any effort to help us with this problem they say things like "We're working on this issue but if you keep bringing it during training then we can't help you." Like what do you mean?? In all honesty...just keep looking if you are in need of a job.

Explore other reviews about MCI

5.0
Jul 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You are master over your experience wherever you are. This job is proof of that. I've been employed over 5 years and my experience at MCI has exceeded every other job I've ever held in every way possible. Support from management, growth opportunities and accountability are in place to help you reach every goal you have set for your life within the realm of this industry and beyond.

Cons

If you're not open to change and flexibility this company is not for you.

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

The training I received at MCI has been outstanding and has prepared me exceptionally well for my role. The trainers are knowledgeable, patient, and genuinely invested in helping employees succeed. The training program provided a thorough understanding of company policies, systems, and customer service expectations while offering hands-on experience that built my confidence. I especially appreciate the supportive learning environment and the continuous guidance provided throughout the process. Thanks to MCI's comprehensive training, I feel well-equipped to deliver excellent customer service and contribute positively to the team from day one.

Cons

There are not any here.

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