Can not trust the company - Customer Service Representative (Work From Home) MCI Employee Review

2.0
Aug 22, 2021
Recommend
CEO approval
Business Outlook

Pros

It was an easy job The TL helped, but they did not have a lot more experience than the representatives You could choose your working hours

Cons

When the project ended they did not give you other project, but they promised that everybody will have a job. They lie Monday they said for thousand of peoples that starting tomorrow they do not have to work They promised that everybody can choose an other project, but even the ones who had the opportunity to sign in to other project did not get in They sent you to the TL with your questions, but they did not give the information to the team leaders either

Explore other reviews about MCI

5.0
Jul 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You are master over your experience wherever you are. This job is proof of that. I've been employed over 5 years and my experience at MCI has exceeded every other job I've ever held in every way possible. Support from management, growth opportunities and accountability are in place to help you reach every goal you have set for your life within the realm of this industry and beyond.

Cons

If you're not open to change and flexibility this company is not for you.

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

The training I received at MCI has been outstanding and has prepared me exceptionally well for my role. The trainers are knowledgeable, patient, and genuinely invested in helping employees succeed. The training program provided a thorough understanding of company policies, systems, and customer service expectations while offering hands-on experience that built my confidence. I especially appreciate the supportive learning environment and the continuous guidance provided throughout the process. Thanks to MCI's comprehensive training, I feel well-equipped to deliver excellent customer service and contribute positively to the team from day one.

Cons

There are not any here.

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