Avoid - Call Center Representative MCI Employee Review

1.0
Oct 31, 2021
Recommend
CEO approval
Business Outlook

Pros

The direct team leads are usually very good A lot of nice coworkers The projects- if they ever come to fruition- are usually fine Remote work is available

Cons

They're obscenely disorganized and the higher ups are incompetent They offer you projects, then cancel training with no notice They lie about jobs being available, leaving you without work This is not a solitary complaint from a whiner- they've done this to me and other's more than once. It's a pattern. They don't respond to their emails or phone calls, so if you need to get ahold of anyone before you're assigned a supervisor for your project, you're out of luck Good performance has no impact on your pay, your job opportunities, or whether-or-not they'll screw you out of jobs in the future. You feel like a number If you actually do get into the projects they offer you, they pay less than other companies for the same work The benefits are terrible and astronomically expensive

Explore other reviews about MCI

5.0
Jul 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You are master over your experience wherever you are. This job is proof of that. I've been employed over 5 years and my experience at MCI has exceeded every other job I've ever held in every way possible. Support from management, growth opportunities and accountability are in place to help you reach every goal you have set for your life within the realm of this industry and beyond.

Cons

If you're not open to change and flexibility this company is not for you.

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

The training I received at MCI has been outstanding and has prepared me exceptionally well for my role. The trainers are knowledgeable, patient, and genuinely invested in helping employees succeed. The training program provided a thorough understanding of company policies, systems, and customer service expectations while offering hands-on experience that built my confidence. I especially appreciate the supportive learning environment and the continuous guidance provided throughout the process. Thanks to MCI's comprehensive training, I feel well-equipped to deliver excellent customer service and contribute positively to the team from day one.

Cons

There are not any here.

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