Change in corporate environment after buy-out - Supervisor MCI Employee Review

2.0
May 18, 2015
Recommend
CEO approval
Business Outlook

Pros

The founders of this company did an extraordinary job of creating a very employee friendly environment. The management took a personal interest in the employee and customer. The company had some very good federal contracts. +++Our founder and CEO Anthony Marlowe is off doing other great things for Iowa City. To bad he is allowed to continue his progressive work at TMone

Cons

This looks like the purchase was made by ERC (Enhanced Recovery Company, LLC ) for the market share. After the purchase, a large number of employees quit. This spring they are now offering a $500 sign-on bonus. They have taken to advertising on roadside yard signs. Of the number of call/contact centers in Iowa City/Coralville, ERC/TMone has won the race to the bottom. (All in the name of the quarterly profit line.) A number of hr and technical positions were "consolidated" at the ERC headquarters.

Explore other reviews about MCI

5.0
Jul 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You are master over your experience wherever you are. This job is proof of that. I've been employed over 5 years and my experience at MCI has exceeded every other job I've ever held in every way possible. Support from management, growth opportunities and accountability are in place to help you reach every goal you have set for your life within the realm of this industry and beyond.

Cons

If you're not open to change and flexibility this company is not for you.

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

The training I received at MCI has been outstanding and has prepared me exceptionally well for my role. The trainers are knowledgeable, patient, and genuinely invested in helping employees succeed. The training program provided a thorough understanding of company policies, systems, and customer service expectations while offering hands-on experience that built my confidence. I especially appreciate the supportive learning environment and the continuous guidance provided throughout the process. Thanks to MCI's comprehensive training, I feel well-equipped to deliver excellent customer service and contribute positively to the team from day one.

Cons

There are not any here.

See reviews by: Helpful|Rating|Date|All