Don't work here! - Customer Service Agent MCI Employee Review

1.0
Dec 23, 2022
Recommend
CEO approval
Business Outlook

Pros

Coworkers are great. Trainer is great. Hours are ok. Currently you're able to move up pretty fast

Cons

The projects pay $13 and under regardless of experience or similar jobs in the area starting at higher pay. Even though you submit your direct deposit information, you still get a paper check for your first paycheck. Their bathrooms are disgusting and barely work, they don't like you using the front bathroom. The building is dirty, there's still stuff in the lockers from the previous company that was here over a year ago. They only reimburse you up to $15 for an uber or lyft if you need to take one for inclement weather. They have roaches in their fridges meant for employee lunches, they also have bed bugs. You have to pay for coffee and tea unless you bring your own from home. The work they have you doing does not match the pay. Outdated computers.

Explore other reviews about MCI

5.0
Jul 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You are master over your experience wherever you are. This job is proof of that. I've been employed over 5 years and my experience at MCI has exceeded every other job I've ever held in every way possible. Support from management, growth opportunities and accountability are in place to help you reach every goal you have set for your life within the realm of this industry and beyond.

Cons

If you're not open to change and flexibility this company is not for you.

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

The training I received at MCI has been outstanding and has prepared me exceptionally well for my role. The trainers are knowledgeable, patient, and genuinely invested in helping employees succeed. The training program provided a thorough understanding of company policies, systems, and customer service expectations while offering hands-on experience that built my confidence. I especially appreciate the supportive learning environment and the continuous guidance provided throughout the process. Thanks to MCI's comprehensive training, I feel well-equipped to deliver excellent customer service and contribute positively to the team from day one.

Cons

There are not any here.

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