Pros
It's easy to get hired and I've been paid far worse. My managers, when I get their attention, generally know the product well. If I request a day off or call out, I'm generally not made to feel guilty.
Cons
The IDEA of a mental health break is anathema. Take a break to call your husband? Nope. A moment to check the online news because you're trying to unwind? Uh-uh. A pleasant bit a of music at your desk to smooth out the day? Get real. Get off the phone with a difficult customer you just had to call? Well, YOU called THEM back so your phone will ring immediately under many circumstances. If you do your job right , you're expected to spend the entire shift doing NOTHING BUT THAT. No smoke breaks, no reading breaks, no chat breaks, no websurfing. Oh, and if you're not so good at your job? Well, you're at least allowed to keep being bad at your job. We're judged as a team, so your bonehead colleagues failure is your fault.