employer cover photo
employer logo
employer logo

MICROS Systems

Acquired by Oracle

Is this your company?

Too much stress for the (amazingly low) salary - Customer Support Analyst MICROS Systems Employee Review

2.0
Sep 12, 2014
Recommend
CEO approval
Business Outlook

Pros

You get to pick a shift depending on your lifestyle after a certain time. 11-7, 12-8, 8-4, 7-3 etc Close to DC and Baltimore They hire you immediately, because they are desperate. That's it though.

Cons

You are not allowed to take any breaks-you will get an email to please "aut in". So, you are basically told that you cannot take a break unless you ask. Dispatch Mode in my department-basically 7 hours of your 8 hour day, 4 days out of your 5 day week-means you cannot perform the duties that define your job, as in: assist your clientele; no- you get their information, and regardless of what is they are experiencing- or whether they have a "help desk contract"- the Holy Grail of Assistance at Micros , you are made to tell them you will follow up. That is not customer service/support.

Explore other reviews about MICROS Systems

5.0
May 29, 2018
Recommend
CEO approval
Business Outlook

Pros

It's a big company that servers several different industries.

Cons

Raises could be higher.

4.0
Aug 23, 2014
Recommend
CEO approval
Business Outlook

Pros

I work in the Hotel Systems Division My managers have all been great and I like the people I work with. I think upper management honestly appreciates my efforts. I feel that I am rewarded and recognized for the work that I do. MICROS has been good to me and I feel very fortunate to be able to work there. There are many opportunities for growth and advancement. This would be a great place for a recent college grad with some hotel or restaurant experience to start a career, or for anyone with industry experience and an interest in technology. For an entry level installer position, be prepared to travel nearly 100% of the time, which can be fun and is certainly interesting. I don't know what the recent acquisition of MICROS by Oracle will mean to the future of MICROS, but I'm excited about it. I would recommend MICROS to anyone who is deemed qualified to work there.

Cons

There were some conerns in the past about the lack of culture at MICROS. Some of this was fueled by comments from disgruntled employees. The culter is much better though, and it continues to improve. It seeems like the better you are, the harder they work you. This is espcially impactful to travelling employees. The better ones hit the road while the losers sit at home. They tend to not have enough employees for the work that needs to be done, so the existing staff has to work that much harder and I think in the end it's the customers who suffer.

2
See reviews by: Helpful|Rating|Date|All