Pros
You get to pick a shift depending on your lifestyle after a certain time. 11-7, 12-8, 8-4, 7-3 etc Close to DC and Baltimore They hire you immediately, because they are desperate. That's it though.
Cons
You are not allowed to take any breaks-you will get an email to please "aut in". So, you are basically told that you cannot take a break unless you ask. Dispatch Mode in my department-basically 7 hours of your 8 hour day, 4 days out of your 5 day week-means you cannot perform the duties that define your job, as in: assist your clientele; no- you get their information, and regardless of what is they are experiencing- or whether they have a "help desk contract"- the Holy Grail of Assistance at Micros , you are made to tell them you will follow up. That is not customer service/support.