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Madison Square Garden

Is this your company?

Leadership and HR have made it clear employees do not matter - Anonymous employee Madison Square Garden Employee Review

1.0
Jan 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Ticket benefit is nice and decent pay.

Cons

I had to get out. This company fundamentally does not care about its people. Senior leadership is completely absent and disconnected. Over years of working here, there was little to no interaction with senior leaders, no transparency, and no sense that employee voices mattered at all. Layoffs are frequent, arbitrary, and deeply destabilizing. Supervisors were laid off with no explanation, only for the same roles to be refilled later. This creates constant fear and reinforces the message that employees are disposable. There is no trust, no stability, and no long term thinking when it comes to people. DEI programs that once thrived, were quietly eliminated, and employee surveys were stopped altogether. Any previous effort to understand or support employees has been abandoned. The company no longer even pretends to care about engagement, belonging, or well being. The current head of HR shows no care for employees. It is hard to believe she has even met a venue employee, let alone understands their experience. HR exists to protect leadership, not support staff. Employees are treated as costs to manage rather than people to support. If you are looking for a workplace that values people, listens to employees, or invests in culture, this is not it. This is an organization that prioritizes optics, control, and short term metrics over the actual humans doing the work. Proceed with extreme caution.

Explore other reviews about Madison Square Garden

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work environment with amazing guests and coworkers

Cons

Only part time position it's not ideal for a single person to live off

1.0
Apr 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free rangers and Knicks tickets (amount depends on your job grade).

Cons

HR Leadership is toxic. No communication Roles went from fully remote, to hybrid, to fully in office. They renovated all of the floors so you have a fancy rooftop and “hub” cafeteria where the food SUCKS. The renovation was meant for a hybrid environment and when the forced employees back in office, many had to resign because there was not enough seating. Also, why were you hiring people fully remote from other states when you knew you were putting a RTO mandate in place weeks later? You get 1 remote day per week if you work in a good department. Otherwise, you can only work from home if you have a good enough excuse. And make sure it’s not on the same day every week! They bring in new leadership every year which comes with more layoffs for the people below them. In my few years there I’ve experienced well over a handful of reorganizations. They don’t know what they’re doing. They get rid of people who truly make a difference and will repost their position at a higher title and salary instead of promoting from within Their processes are outdated and manual. For being the world’s most famous arena you’d think they’d invest in their employees and technology systems. But they’d rather spend their money on facial recognition?? Management is unresponsive and the culture is horrible. Employee morale is at an all time low but you’re expected to want to be there because it’s MSG and who wouldn’t want to be, right?? Wrong. There’s much more to say but I’m sure you can find other reviews here with more information.

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