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Madison Square Garden

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Toxic Leadership - Anonymous employee Madison Square Garden Employee Review

1.0
Apr 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free rangers and Knicks tickets (amount depends on your job grade).

Cons

HR Leadership is toxic. No communication Roles went from fully remote, to hybrid, to fully in office. They renovated all of the floors so you have a fancy rooftop and “hub” cafeteria where the food SUCKS. The renovation was meant for a hybrid environment and when the forced employees back in office, many had to resign because there was not enough seating. Also, why were you hiring people fully remote from other states when you knew you were putting a RTO mandate in place weeks later? You get 1 remote day per week if you work in a good department. Otherwise, you can only work from home if you have a good enough excuse. And make sure it’s not on the same day every week! They bring in new leadership every year which comes with more layoffs for the people below them. In my few years there I’ve experienced well over a handful of reorganizations. They don’t know what they’re doing. They get rid of people who truly make a difference and will repost their position at a higher title and salary instead of promoting from within Their processes are outdated and manual. For being the world’s most famous arena you’d think they’d invest in their employees and technology systems. But they’d rather spend their money on facial recognition?? Management is unresponsive and the culture is horrible. Employee morale is at an all time low but you’re expected to want to be there because it’s MSG and who wouldn’t want to be, right?? Wrong. There’s much more to say but I’m sure you can find other reviews here with more information.

Explore other reviews about Madison Square Garden

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work environment with amazing guests and coworkers

Cons

Only part time position it's not ideal for a single person to live off

2.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Working for an organization that values and invests in technology provides exciting opportunities for technical self-improvement. I really liked the technical work I did, and my coworkers and direct manager were great. The pay and bonus structure are above average.

Cons

The company is incredibly fast paced, which feels chaotic and unstable. They hire (and fire!) incredibly fast. Turnover (within IT) was very high during my time which presents a challenge for establishing and maintaining standards within a team. Most times, it feels like a free for all. New policies are pushed out, sometimes retracted/modified, and the overall direction of the company is just unclear. For instance, some team members were originally hired as fully remote or hybrid workers. The company changed its policy to require everyone to be onsite every day, and they were checking badge scans while also threatening to fire you if you didn't comply. Making sure you got your badge scan in every day became the most important "performance" metric. (it didn't matter if you spent 2 hours of company time in traffic to commute each way - as long as you showed up to scan your badge, you're good). Lastly, there's lots of inter-department drama, specifically around placing (and avoiding) blame. You don't want to be in the crosshairs for any issue/outage here. Because of this dynamic, departments rarely work together constructively on things. For a company as old as MSG, you'd think they would have a mature and stable environment to work. Unfortunately, the chaos and instability comes from the very top, so there's little that your direct management will be able to do (as they don't want to be in the crosshairs either) The company culture around the CEO and his posse is essentially don't make eye contact and stay far away.

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