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Madison Square Garden

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Poor Managerial Competencies - Recruiter Madison Square Garden Employee Review

1.0
Feb 5, 2024
Recommend
CEO approval
Business Outlook

Pros

The pay is well above the market rate for most roles venue and corporate. The hybrid-friendly environment provides less commuting time to and from work.

Cons

For Sphere Entertainment People Acquisition specifically, I observed a significant lack of managerial competency from direct leaders. This was anything from communication, growth and development conversations, operations management, and task delegation. Some situations included: Not addressing questions related to Standard Operating Procedures, Was provided a "mentor" who ended up consulting myself for advice on procedures, Being told to ignore any potential prospects that reached out to explore job opportunities to name a few examples. I was recently let go with no warning after the past few one-on-one meetings were positive with a couple of "minor areas of improvement" per the Sr. Manager. The very next Monday, I am sent a message from my leader with no context asking to connect. I then join a call with a People Practices Coordinator and Sr. Manager and was told I am being terminated due to consistently not meeting expectations. The Sr. Manager then immediately removes my access to company systems and blocks my personal number. I found that out when I attempted to reach out to the Sr. Manager to go over any feedback they could give to improve on for my next role. Very odd based on the 1 on 1 conversation with my leadership just 3 days prior.... Based on the performance goals agreed upon by the Sr. Manager and I, from a numbers standpoint I was making a significant improvement in just shy of a quarter with the company. At the end of the day, I would say this. The numbers and reviews listed on the Company's Glassdoor page hold some weight. This is a company that has a 43% CEO approval rating. Don't ignore these red flags.

Explore other reviews about Madison Square Garden

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work environment with amazing guests and coworkers

Cons

Only part time position it's not ideal for a single person to live off

1.0
Apr 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free rangers and Knicks tickets (amount depends on your job grade).

Cons

HR Leadership is toxic. No communication Roles went from fully remote, to hybrid, to fully in office. They renovated all of the floors so you have a fancy rooftop and “hub” cafeteria where the food SUCKS. The renovation was meant for a hybrid environment and when the forced employees back in office, many had to resign because there was not enough seating. Also, why were you hiring people fully remote from other states when you knew you were putting a RTO mandate in place weeks later? You get 1 remote day per week if you work in a good department. Otherwise, you can only work from home if you have a good enough excuse. And make sure it’s not on the same day every week! They bring in new leadership every year which comes with more layoffs for the people below them. In my few years there I’ve experienced well over a handful of reorganizations. They don’t know what they’re doing. They get rid of people who truly make a difference and will repost their position at a higher title and salary instead of promoting from within Their processes are outdated and manual. For being the world’s most famous arena you’d think they’d invest in their employees and technology systems. But they’d rather spend their money on facial recognition?? Management is unresponsive and the culture is horrible. Employee morale is at an all time low but you’re expected to want to be there because it’s MSG and who wouldn’t want to be, right?? Wrong. There’s much more to say but I’m sure you can find other reviews here with more information.

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