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Madison Square Garden

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Terrible experience - Mid Level Managers beware! - Human Resources Madison Square Garden Employee Review

2.0
Mar 10, 2025
Recommend
CEO approval
Business Outlook

Pros

Competitive pay, time off benefits,

Cons

Terrible VP Staff, constant re-organization/layoffs, no consistency on goals, teams work in silos and no one knows performance management. I was with Sphere Entertainment in HR for over a year. Assigned to a SVP which I reported to in NY who had no idea what HR was or what we did. Within 2 months of being under him my director and peer in NY was laid off, then he reduced my labor by 60-70% of hours. The company went through 3 re-orgs during my time with them (little over a year, under year and a half). The SVP clearly had no idea how to manage the department or even performance manage his team. My remaining one peer in NY struggled and wouldn't communicate expectations but as they were located in NY, a bias was held to run teams to the NY standard. If you are thinking about coming on as a manager I would be very hesitant as multiple leaders are laid off or fired regularly.

Explore other reviews about Madison Square Garden

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work environment with amazing guests and coworkers

Cons

Only part time position it's not ideal for a single person to live off

1.0
Apr 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free rangers and Knicks tickets (amount depends on your job grade).

Cons

HR Leadership is toxic. No communication Roles went from fully remote, to hybrid, to fully in office. They renovated all of the floors so you have a fancy rooftop and “hub” cafeteria where the food SUCKS. The renovation was meant for a hybrid environment and when the forced employees back in office, many had to resign because there was not enough seating. Also, why were you hiring people fully remote from other states when you knew you were putting a RTO mandate in place weeks later? You get 1 remote day per week if you work in a good department. Otherwise, you can only work from home if you have a good enough excuse. And make sure it’s not on the same day every week! They bring in new leadership every year which comes with more layoffs for the people below them. In my few years there I’ve experienced well over a handful of reorganizations. They don’t know what they’re doing. They get rid of people who truly make a difference and will repost their position at a higher title and salary instead of promoting from within Their processes are outdated and manual. For being the world’s most famous arena you’d think they’d invest in their employees and technology systems. But they’d rather spend their money on facial recognition?? Management is unresponsive and the culture is horrible. Employee morale is at an all time low but you’re expected to want to be there because it’s MSG and who wouldn’t want to be, right?? Wrong. There’s much more to say but I’m sure you can find other reviews here with more information.

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