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Madison Square Garden

Is this your company?

Bait and Switch - Sr. Manager Madison Square Garden Employee Review

2.0
Mar 19, 2025
Recommend
CEO approval
Business Outlook

Pros

- Some really great people in middle management and below - Good enough base pay

Cons

I had a job that I loved when I agreed to join Madison Square Garden — I could have (and would have) stayed there for the rest of my career had the shiny bright lights and allure of the MSG brand not swayed my mind. Additionally, I was promised a better work-life balance and similar responsibilities. Long story short, I was the victim of a total bait and switch. Two weeks after signing my contract which clearly stated I was only expected in office 2x/week, a company-wide mandate was sent out requiring all FT employees to be on site 4x or more/week. The job I applied to and wanted to work didn’t exist. Roadmaps that had been worked on for month, or even years, were changed at a moment’s notice because one person decided it should be so. I was “strongly encouraged” to hire executive referrals when building my team, rather than qualified candidates. I was told to downplay their successes in their annual reviews as not to fast track their growth before the company was ready to promote. And for those of you seeking an inclusive culture, the recurring meetings for the ERGs for which I had signed up for were regularly canceled. And if you’re curious about *that* rally in October, employees didn’t receive a single piece of communication other than “avoid the area” on the morning of.

Explore other reviews about Madison Square Garden

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work environment with amazing guests and coworkers

Cons

Only part time position it's not ideal for a single person to live off

1.0
Apr 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free rangers and Knicks tickets (amount depends on your job grade).

Cons

HR Leadership is toxic. No communication Roles went from fully remote, to hybrid, to fully in office. They renovated all of the floors so you have a fancy rooftop and “hub” cafeteria where the food SUCKS. The renovation was meant for a hybrid environment and when the forced employees back in office, many had to resign because there was not enough seating. Also, why were you hiring people fully remote from other states when you knew you were putting a RTO mandate in place weeks later? You get 1 remote day per week if you work in a good department. Otherwise, you can only work from home if you have a good enough excuse. And make sure it’s not on the same day every week! They bring in new leadership every year which comes with more layoffs for the people below them. In my few years there I’ve experienced well over a handful of reorganizations. They don’t know what they’re doing. They get rid of people who truly make a difference and will repost their position at a higher title and salary instead of promoting from within Their processes are outdated and manual. For being the world’s most famous arena you’d think they’d invest in their employees and technology systems. But they’d rather spend their money on facial recognition?? Management is unresponsive and the culture is horrible. Employee morale is at an all time low but you’re expected to want to be there because it’s MSG and who wouldn’t want to be, right?? Wrong. There’s much more to say but I’m sure you can find other reviews here with more information.

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