Part time employee - Guest Experience Representative Madison Square Garden Employee Review

Great work environment with amazing guests and coworkers

Only part time position it's not ideal for a single person to live off

Free rangers and Knicks tickets (amount depends on your job grade).

HR Leadership is toxic. No communication Roles went from fully remote, to hybrid, to fully in office. They renovated all of the floors so you have a fancy rooftop and “hub” cafeteria where the food SUCKS. The renovation was meant for a hybrid environment and when the forced employees back in office, many had to resign because there was not enough seating. Also, why were you hiring people fully remote from other states when you knew you were putting a RTO mandate in place weeks later? You get 1 remote day per week if you work in a good department. Otherwise, you can only work from home if you have a good enough excuse. And make sure it’s not on the same day every week! They bring in new leadership every year which comes with more layoffs for the people below them. In my few years there I’ve experienced well over a handful of reorganizations. They don’t know what they’re doing. They get rid of people who truly make a difference and will repost their position at a higher title and salary instead of promoting from within Their processes are outdated and manual. For being the world’s most famous arena you’d think they’d invest in their employees and technology systems. But they’d rather spend their money on facial recognition?? Management is unresponsive and the culture is horrible. Employee morale is at an all time low but you’re expected to want to be there because it’s MSG and who wouldn’t want to be, right?? Wrong. There’s much more to say but I’m sure you can find other reviews here with more information.