Bilingual enrollment counselor - Bilingual Customer Service Representative Maximus Employee Review

4.0
Apr 3, 2016
Recommend
CEO approval
Business Outlook

Pros

Great teamwork. Flexible schedule. Fast and comfortable incoming and outbound calls. The ability to help and explain process and procedures to members.

Cons

Salary. The lack of critical information allowed to provide better information customer service. Immature unprofessional administrative behavior.

Explore other reviews about Maximus

5.0
May 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay Benefits Family oriented Flexibility Work/Home life

Cons

Nothing really, it's a really great company

3.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Paid Holidays, a good amount of sick pto and regular pto.

Cons

They have been doing a few rounds of layoffs and not hiring new staff. I feel more like a number than an actual person. They removed the incentive program and keep pushing for better numbers, but there is no drive to do so.

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