Easy calls but poor training and sudden layoffs - Customer Service Representative Maximus Employee Review

Remote, adequate training and guidance and usually everything /software works - minus regular hiccups.

Not too many - a few misunderstanding s about training classes and roles but overall, not bad.

Paid Holidays, a good amount of sick pto and regular pto.

They have been doing a few rounds of layoffs and not hiring new staff. I feel more like a number than an actual person. They removed the incentive program and keep pushing for better numbers, but there is no drive to do so.