Take the money and run - CSS III Maximus Employee Review

Lack of training placing people on hold to search for answers followed by reduction in bonus for lengthy holds, Making mistakes will cost people their coverage, not exactly forthcoming with reason for quality call ratings. Quality in this case refers to reading the script verbatim even when it doesn't make sense and consumers are completely confused. Micro managing is at is all time best followed around by people with walkie talkies, monitored phone calls by people who are also not properly trained and supervisors with the company's best interest in mind, not the consumer. Whatever you do go to the bathroom before your shift and on your break. One minute will cost you the numbers you need for "bonus"