Working as a CSR/Enrollment Counselor - Enrollment Counselor Maximus Employee Review

2.0
Mar 5, 2023
Recommend
CEO approval
Business Outlook

Pros

Some of the supervisors are extremely helpful and nice. They are always ready to help when needed.

Cons

The pay is just horrible compared to the work they make us do. Call volume is very high and there are lot of "You can't say that you should have said this". It's very stressful but the main problem is, the pay is horrible. They pay $17 an hour. They lied to us as well. We were told we would get $18.5 per hour. Just a day before the start date, they call us and let us know that unfortunately they will pay us $17. Also, they are hiring Bilingual CSRs for $21 an hour. Whereas I am Bilingual, and I get $17. Zero motivation to work here.

Explore other reviews about Maximus

5.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, opportunities for growth

Cons

Some ambiguity and high change rates

3.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Paid Holidays, a good amount of sick pto and regular pto.

Cons

They have been doing a few rounds of layoffs and not hiring new staff. I feel more like a number than an actual person. They removed the incentive program and keep pushing for better numbers, but there is no drive to do so.

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