No opportunities for advance and salary increase - Customer Service Representative (CSR) II Maximus Employee Review

3.0
Mar 14, 2023
Recommend
CEO approval
Business Outlook

Pros

Ability to work on various and diverse projects remotely. I love the human service aspect of the organization and project assignments.

Cons

Poor employee evaluation process, projects seem to be in a constant revamping state (inconsistent rules of customer engagement and regulations ).

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Maximus Response
3y
Thank you for taking the time to write a review. We're glad our diverse projects were a good fit for you. If you have any further insights, please reach out to feedback@maximus.com.

Explore other reviews about Maximus

5.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, opportunities for growth

Cons

Some ambiguity and high change rates

3.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Paid Holidays, a good amount of sick pto and regular pto.

Cons

They have been doing a few rounds of layoffs and not hiring new staff. I feel more like a number than an actual person. They removed the incentive program and keep pushing for better numbers, but there is no drive to do so.

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