Pros
Tech-driven company with a remote work option.
Cons
Management was only focused on obtaining a large client book as quickly as possible. The intake team was pushed and incentivized to submit as many applications as possible, which inevitably resulted in a lot of weak/baseless claims and inaccurate and/or missing information on the' applications. Because their main goal was to file as many initial applications as possible there was very little meaningful support or technology. While it is a "tech-driven" company with in-house development, the technology was not designed with actual case management as the primary objective, but rather managerial and sales tracking. This created a lot of stress, as case managers did not have the tools to properly track and work their files, many of which were weak claims with exceedingly difficult clients. There also tended to be a lot of miscommunication and disagreement amongst upper management. It is evident that upper management has no experience or real grasp of this practice area.