Pros
Tech-driven company culture with a remote work option.
Cons
Upper management rushed too fast and hired staff who did not possess a thorough and adequate understanding of how Social Security disability works and were only focused about curating a large "customer base." There tended to be a lot of drama, miscommunication and disagreement amongst upper management which negatively affected staff morale. Their main goal was to file as many online initial applications as possible, leaving the rest up to the case managers to figure out on their own. There was a lack of basic procedure and technology to adequately support the case managers, which resulted in a lot of stress, confusion, and unnecessary extra work. Furthermore, they advertised themselves as a firm who helps those with mental health conditions *only* so the pre-qualifying requirements were very basic. The intake team was pushed to submit as many apps as possible, which inevitably resulted in a lot of weak, baseless claims and inaccurate and/or missing information on the clients' applications.
