Does Mindset (New York) pay their employees well?

According to anonymously submitted Glassdoor reviews, Mindset (New York) employees rate their compensation and benefits as 4.3 out of 5. Find out more about salaries and benefits at Mindset (New York). This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Mindset (New York)?

88% of Mindset (New York) employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Mindset (New York) 4.5 out of 5 for work life balance, 4.6 for culture and values and 4.5 for career opportunities.

What are the top reviewed jobs at Mindset (New York)?

Case Manager (7) , Intake Specialist (3) , Anonymous Employee (2) , Attorney (2) , Hearing Case Manager (2) , Intake Manager (2)

What are the pros of working at Mindset (New York) according to real employee reviews?

"Leadership is approachable and transparent." ((in 6 reviews)); "Coworkers are supportive and approachable, and management is understanding, friendly, and always ready to help." ((in 3 reviews))

What are the cons of working at Mindset (New York) according to real employee reviews?

"Management is inexperienced and you suffer the consequences of that." ((in 4 reviews)); "Case load from the start was unrealistic, for case managers, given the limitations of the technology." ((in 3 reviews)); "It is evident that upper management has no experience or real grasp of this practice area." ((in 2 reviews))

What are employees saying about Mindset (New York) layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Mindset (New York) layoffs and their outlook for job security at Mindset (New York) in 2026.

What are the top reviewed Mindset (New York) locations?

New York , Centerville , Naperville , Saint Louis , Philadelphia , Ormond Beach , Gainesville

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Mindset (New York)

Mindset (New York) reviews

Case load is unmanageable - Case Manager Mindset (New York) Employee Review

2.0

Mar 28, 2026

Case manager

Recommend

CEO approval

Business Outlook

Pros

Full time remote work, very tech-forward.

Cons

Case manager role is hourly and you have to clock in and out daily and for lunch. They express there is flexibility, but senior leadership looks down on it quite a bit. 300+ cases per case manager. Management is inexperienced and you suffer the consequences of that. The case load is unmanageable, they tell you that not all claims require your attention every month, but their sources for clients are mainly mental health facilities and there are a lot of homeless and dire need cases and as a result, there is a very high touch level of communication with claimants on a daily basis. They have four channels of communications for claimants to communicate with case managers and on any given day you can come in to 20+ messages and responses within 24 hours are expected. This is not a role for someone who truly wants to help claimants.

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5.0

Jun 3, 2026

Case management

Recommend

CEO approval

Business Outlook

Pros

Mindset's mission statement and core values are meaningful and shared by the entire company, which means that where there is empathy and support for clients, there is equal empathy and support for other team members. This translates to meaningful growth opportunities, generous PTO/sick leave/bereavement leave, healthcare coverage, flexibility day-to-day, and clear communication & support from management.

Cons

No cons to report at this time

4.0

Jun 18, 2026

Case manager

Recommend

CEO approval

Business Outlook

Pros

- mostly independent work with a lot of support from Sam and the leads - workflow setup allows for great work life balance - training is straightforward and doesn’t drag on - despite everyone being remote there is great collaboration among the team - meetings twice a week are a nice way to voice concerns and get everyone on the same page

Cons

- having to be available for incoming calls for most of the day makes it very difficult to focus on and complete tasks in a timely manner - the admin site can appear disorganized and hard to read - multiple points of contact by which clients can reach us is overwhelming - definitely not an entry level position, which is made pretty clear by the interview questions

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Case load is unmanageable - Case Manager Mindset (New York) Employee Review

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